Privacy Policy
This Privacy Policy explains how PrintWorks processes personal data when you use the website, submit files, request a quote, book a consultation, or place an order for photo and art printing services.
Contact Details
How We Use Data
We use personal data to respond to inquiries, review submitted files, prepare quotations, manage appointments, confirm order details, produce and package prints, handle payments, maintain business records, support website security, and comply with legal obligations. We may also use limited technical data to understand site performance and improve basic functionality.
Service Providers and Partners
We may disclose data to service providers that support website hosting, communications, file handling, payment processing, storage, or delivery-related operations. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
Legal Disclosure
We may share personal data with public authorities, legal advisers, or other parties when disclosure is necessary to comply with legal obligations, enforce our terms, protect our rights, or respond to a lawful request.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing where the law gives you that right.
To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We may ask for information needed to confirm your identity and to locate the relevant records before responding.
We retain personal data for the period needed to manage inquiries, quotations, production, collection, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or de-identify it where that is appropriate and lawful.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
Data We Collect
We may collect contact details, order and inquiry information, uploaded image files, file specifications, consultation notes, payment-related records, collection preferences, and technical data such as device, browser, and usage information. Where needed for print production, we also process the content of files submitted for review, proofing, and fulfilment.
How We Collect Data
We receive personal data from file uploads, email correspondence, consultation appointments, payment interactions, and general website use. We may also generate internal records from file preflight checks, resolution and crop review, test print handling, and order fulfilment activity.
Cookies We Use
We may use session cookies, persistent cookies, and similar technologies to keep the site working, remember basic preferences, measure site performance, and support security and form handling. We do not rely on cookies to collect more information than is needed for these purposes.
Cookie Controls
Users may manage cookies through their browser controls and, where available, device settings. Disabling some cookies may affect site functions, saved preferences, or the ability to complete an inquiry or booking process.